Privacy policy
TEHNIC MOLD TRADE SRL
1. Identity of the controller
Tehnic Mold Trade SRL, with its registered office in BUCHAREST, SECTOR 1, STR. ARICESCU, NR.21, BL.20, SC.2, ET.2, AP.20, tax identification number RO26567611, registered with the Trade Register under no. J40/1979/2010 (hereinafter the “Company”), is the controller of personal data processed through the website [www.matritehightech.ro] and in its commercial relationships with customers and partners.
The Company is the exclusive regional representative of Mold-Masters, CUMSA, VEGA Cylinders and EXAflow and operates a hot runner service centre serving the Romanian and Bulgarian markets.
This policy is issued in accordance with Regulation (EU) 2016/679 on data protection (“GDPR”), Law no. 190/2018 and Law no. 506/2004.
Data protection requests may be sent to contact@matritehightech.ro or by post to the Company’s registered office. The Company has no legal obligation to appoint a data protection officer (DPO). Requests are handled directly by the Company’s management.
2. Categories of data processed
The Company processes only the data necessary for the purposes described in this policy:
Identification and contact data: first name, surname, company name, position, email address and telephone number.
Content of requests: messages sent through contact forms, quotation and service requests, and voluntarily attached documents (technical drawings, photographs, specifications of moulds or products sold by the Company).
Data relating to the commercial relationship: orders, invoicing documents, dispatch notes, delivery information (AWB tracking numbers), service reports and correspondence with the Company.
Technical browsing data: IP address, browser and device type, pages accessed and traffic source. These data are collected through cookies under the conditions set out in the Cookie policy.
The Company does not request or intentionally process categories of data other than those listed. Please do not include other information in the messages or documents you send.
Providing the data marked as mandatory in forms is necessary to handle requests received. Without these data, the Company cannot process the request. Invoicing data are mandatory under tax legislation when a transaction is concluded between the parties.
3. Processing purposes, legal bases and retention periods
| Processing purpose | Legal basis (Article 6(1) GDPR) | Retention period |
|---|---|---|
| Handling enquiries and quotation requests | Pre-contractual steps at the data subject’s request (point b) | No more than 2 years from the last interaction, if no contract is concluded |
| Product delivery, provision of services, warranty and technical assistance | Performance of a contract (point b) | The duration of the contract plus the general limitation period of 3 years |
| Invoicing and financial accounting records | Compliance with a legal obligation (point c) | Periods prescribed by financial accounting legislation (5–10 years, depending on the document) |
| Sending commercial information, product news and event invitations | Consent (point a); for existing customers, legitimate interest (point f), with an unsubscribe option in every message | Until consent is withdrawn or the recipient unsubscribes |
| Traffic analysis and website improvement | Consent given through the cookie banner (point a) | As set out in the Cookie policy |
| Ensuring website security and preventing abuse | Legitimate interest (point f) | No more than 12 months for technical logs |
| Establishing, exercising or defending legal claims | Legitimate interest (point f) | The duration of the proceedings and applicable limitation periods |
4. Recipients of data
The Company does not sell, rent or transfer personal data. Data may be disclosed, only to the extent strictly necessary, to the following categories of recipients:
Suppliers (Mold-Masters, CUMSA, VEGA Cylinders, EXAflow), for preparing quotations, processing orders, dispatching orders and providing technical assistance;
Processors engaged by the Company: providers of web hosting, email, IT maintenance, accounting and courier services, who process data solely on the Company’s instructions and under contractual confidentiality and security obligations, in accordance with Article 28 GDPR;
Public authorities and institutions, where required by law.
6. Data security
The Company applies appropriate technical and organisational measures to protect data against unauthorised access, loss or alteration: encrypted connections (HTTPS/TLS), access restricted on a need-to-know basis, strict password management, security updates and regular backups. Any security incidents are handled in accordance with Articles 33–34 GDPR, including notification of ANSPDCP and, where applicable, the data subjects.
7. Rights of data subjects
Under the conditions set out in the GDPR, you have the following rights:
the right of access to processed data (Article 15);
the right to rectification of inaccurate or incomplete data (Article 16);
the right to erasure (Article 17);
the right to restriction of processing (Article 18);
the right to data portability (Article 20);
the right to object, including to processing for direct marketing purposes (Article 21);
the right to withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal (Article 7(3)).
You may exercise your rights by sending a request to contact@matritehightech.ro. The Company responds free of charge within no more than one month of receiving the request. The period may be extended to three months for complex requests, with prior notification to the requester. For manifestly unfounded or excessive requests, the Company may refuse to act, giving reasons.
8. Third-party websites and social networks
The website contains links to the websites of the represented manufacturers and to the Company’s LinkedIn page. The Company is not responsible for the privacy practices of these third parties, which apply their own policies. Social network buttons act as simple links and do not transmit data before they are accessed.
9. Minors
The website is intended for companies and industry professionals. The Company does not intentionally collect data from persons under 16 years of age.
10. Changes to the policy
The Company may update this policy to reflect legislative or operational changes. The version in force is always published on the website. Significant changes will be communicated by publishing the updated version on the Company’s website.
11. Contact details
Tehnic Mold Trade SRL
Email: contact@matritehightech.ro / tudor@matritehightech.ro
Telephone: +40212306051 / +40722587762 / +40731362510
FAX: 021.231.05.86